Wednesday, May 22, 2013

MEET OUR TEAM: Practice Manager, Renece Holland

It only seems appropriate to introduce Renece Holland on her one-year anniversary as Practice Manager for Dr. Hulon Crayton of The Arthritis & Infusion Center.

Renece has been in some level of customer service all her life – first, in Atlanta, and then for a digital imaging company here in Panama City. It was at that local business where she first became acquainted with Dr. Crayton.

“We became business associates and when I decided to make a change in my career, it just so happened that he needed a practice manager right at the same time,” said Ms. Holland.  And, her career wasn’t the only thing that needed adjustments. “This has been a year of great change within the practice, but where we are now makes all the blood, sweat, and tears all worthwhile. Now, we have a great team that works extremely well together in the best interest of the patients, practice, and Dr. Crayton. Everyone ‘has each other’s back’.”  This fact becomes quite obvious when observing their group dynamics.

Individually, Renece is a person of faith, which is displayed in how she walks her walk:

“For the past six years, I’ve been a caregiver to my mother and am a devoted wife to my wonderful husband. Plus, I’m a loyal friend who loves to laugh,” she said.

Renece’s philosophy regarding her leadership role within the practice is simple, yet profound:  “I want everything to run smoothly and for all the patients to be happy as well as pain free,” she said. “However, medicine is changing due to all the federal government’s new policies, so it becomes a challenge to balance all the regulations, while at the same time taking the best care of the patient. My ‘end game’ every day is to make certain that we have provided the most exemplary customer service possible.”

This life-long focus on others is what makes Renece Holland all the more valuable as a team member on Dr. Crayton’s staff. “If patients ever have issues, I’d like them to know they have a compassionate advocate working on their behalf,” she said.

Because, like Dr. Crayton, Renece also understands that pain is not normal.  “We stand ready to help in any way possible.” That sentiment isn’t just a slogan … it’s a promise.

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