Up Close and Personal with Women & Their Work Life

Recently, members of our team represented The Arthritis & Infusion Center at the 4^th Annual Work-Life Symposium hosted by The Panama City Beach Chamber of Commerce.  Renece Holland, Practice Manager; Jennifer Trapp, Infusion Center Manager; and Danell Bailey, Physician Liaison manned a booth where information was provided to interested people regarding the services of Dr. Hulon Crayton and his staff.  In addition to giving directions on the various ways to communicate with the office, questions were answered about personal concerns, or concerns about loved ones, who suffer from the various connective tissue disorders treated by a Rheumatologist.

In addition, Jennifer Trapp conducted Body Composition Analysis screens, which measure the percent of body fat versus water and lean body mass in a person’s body.  This was an extremely popular feature of our booth, and participants lined up waiting their turn.

We were very proud to be a part of this symposium that featured interesting speakers who presented subjects designed to help women balance busy lives, see the importance of laughter and having fun, and value the role that friendships play in our lives.  We believe this mindset would also help many of the patients we see on a day-to-day basis.

One of the highlights of the day was a presentation by Beth Holloway, mother of Natalie Holloway, the teen who went missing in Aruba several years ago.  She focused on women and overcoming adversity and explained how she has personally triumphed by making the personal decision to change her role from victim to victor!

And that’s also a message we like to give our patients at The Arthritis & Infusion Center.  “Pain is not normal.  Let us help.”  You do not have to be a victim of your condition when help is available to alleviate your suffering. Contact us to schedule a consult.

MEET OUR TEAM: Practice Manager, Renece Holland

It only seems appropriate to introduce Renece Holland on her one-year anniversary as Practice Manager for Dr. Hulon Crayton of The Arthritis & Infusion Center.

Renece has been in some level of customer service all her life – first, in Atlanta, and then for a digital imaging company here in Panama City. It was at that local business where she first became acquainted with Dr. Crayton.

“We became business associates and when I decided to make a change in my career, it just so happened that he needed a practice manager right at the same time,” said Ms. Holland.  And, her career wasn’t the only thing that needed adjustments. “This has been a year of great change within the practice, but where we are now makes all the blood, sweat, and tears all worthwhile. Now, we have a great team that works extremely well together in the best interest of the patients, practice, and Dr. Crayton. Everyone ‘has each other’s back’.”  This fact becomes quite obvious when observing their group dynamics.

Individually, Renece is a person of faith, which is displayed in how she walks her walk:

“For the past six years, I’ve been a caregiver to my mother and am a devoted wife to my wonderful husband. Plus, I’m a loyal friend who loves to laugh,” she said.

Renece’s philosophy regarding her leadership role within the practice is simple, yet profound:  “I want everything to run smoothly and for all the patients to be happy as well as pain free,” she said. “However, medicine is changing due to all the federal government’s new policies, so it becomes a challenge to balance all the regulations, while at the same time taking the best care of the patient. My ‘end game’ every day is to make certain that we have provided the most exemplary customer service possible.”

This life-long focus on others is what makes Renece Holland all the more valuable as a team member on Dr. Crayton’s staff. “If patients ever have issues, I’d like them to know they have a compassionate advocate working on their behalf,” she said.

Because, like Dr. Crayton, Renece also understands that pain is not normal.  “We stand ready to help in any way possible.” That sentiment isn’t just a slogan … it’s a promise.